At Africanbijoux.in, we want every customer to be happy with their purchase. If something is not right, we are here to help. This Refund and Returns Policy explains how returns, replacements, and refunds work on our website.
1. Eligibility for Returns
You can request a return only if:
- The product you received is damaged
- The product is defective
- The wrong item was delivered
- The item does not match the description
We do not accept returns for:
- Used, worn, or washed products
- Items damaged after delivery
- Change of mind
- Size issues for customized items
- Jewellery used or worn (hygiene reasons)
2. Time Limit for Returns
You must contact us within 48 hours of receiving your order. After 48 hours, returns may not be accepted.
3. Return Process
Steps to request a return:
- Contact us via email or WhatsApp
- Share your order number
- Send photos or a short video showing the issue
- Wait for review from our team
After approval, we will guide you on how to return the product.
4. Replacement Policy
If your return is approved, you may choose:
- A replacement of the same product
- A similar product if the original is out of stock
5. Refund Policy
Refunds are given only if:
- The product is not available for replacement
- The product is out of stock
- A completely wrong product was delivered
Refunds are processed to the original payment method and take 5–10 working days, depending on your bank.
6. Return Shipping Charges
If the issue is from our side, we cover return shipping. If it's a personal reason, the customer must pay return shipping.
7. Order Cancellation
Orders can be canceled within 6 hours of placing them. After shipping, cancellation is not possible.
8. Non-Refundable Items
- Opened or used jewellery
- Clearance sale or final sale products
- Customized items
9. Contact Us
If you need help with a return or refund, contact us:
- Email: support@africanbijoux.in
- WhatsApp: +91-9621037846
We are always here to assist you and make your shopping experience safe and comfortable.