This Shipping & Delivery Policy explains how we deliver your orders safely and on time.
1. Shipping Countries
We ship mainly to African countries. Deliveries are handled by trusted courier partners such as:
- DHL
- FedEx
- UPS
- DPD
- Local delivery partners
2. Delivery Time
Delivery time depends on your location:
- International Delivery: 5–15 working days
- Local/Regional Delivery: varies by area
Note: Delivery delays may occur due to holidays, customs, or weather conditions.
3. Shipping Charges
Shipping charges depend on:
- Your country
- Total weight of your order
- Delivery method
You will see shipping costs before completing the payment.
4. Order Tracking
After your order is shipped:
- You will receive a tracking number
- You can track your order online
- Updates are shared via email or WhatsApp
5. Customs & Import Duties
Some countries may charge customs or import duties. These charges are not included in our product pricing.
Customers must pay these charges if required by their country.
6. Incorrect Address or Failed Delivery
If the address provided is incorrect:
- Delivery may fail
- Extra charges may apply
- The order may return to us
Please double-check your address before placing an order.
7. Lost or Delayed Shipments
If your order is lost or delayed:
- Contact us immediately
- We will contact the courier
- We will assist you until resolved
8. Contact for Shipping Support
If you need help with shipping:
- Email: support@africanbijoux.in
- WhatsApp: +91-9621037846